SafeSend Returns

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Safe Send Returns

Kiekover Scholma & Shumaker Is Now Paperless!

KSS is excited to introduce SafeSend Returns™ as our electronic tax return delivery method.

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Benefits of using SafeSend Returns™:

Receive Your Tax Returns Securely and with Ease: SafeSend Returns™ allows us to deliver your return securely and walks you through the steps of processing your return via computer, smartphone or tablet.

For Businesses:

SafeSend Returns™ allows you to electronically acccess your federal and state tax returns, receive payment reminder e-mails, and grants the ability to download a copy of your tax return and distribute K-1’s electronically.  Click here for a video that explains how Businesses can review their tax documents.

For Individuals:

SafeSend Returns™ allows you to e-sign your federal and state tax returns, receive tax payment reminder emails, and grants the ability to download a copy of your tax return.  Click here for a video that explains how Individuals can review their tax documents.

How Does the SafeSend Returns Process Work?

How Safe Send Works Image

1. Receive an email from KSS. 
2. Access your tax return by clicking on the safe link.
3. Answer the ID verification questions to review & complete your tax return.
4. Electronically sign & return (Individuals) or print, sign, and upload (Businesses and Trusts) your e-File Authorization Form (Form 8879).

Click Here for a comprehensive visual guide detailing the SafeSend Returns™ experience from begining to end.

Frequently Asked Questions

Will I receive a notification when my return is ready to sign?

Yes! Email notifications regarding your return will be sent from noreply@safesendreturns.com or noreply@safesend.com. The initial email will contain a link you can use to access and sign your return.

Is it safe to enter part of my Social Security Number?

Yes. SafeSend Returns offers a secure system to view and sign your e-file authorization form(s).

Look for https:// at the beginning of the site URL and a locked padlock symbol in your browser’s URL bar to confirm you are on the secure site.

What if I don’t receive an email with my access code?

If you do not receive and enter the code within the 20-minute time limit please try requesting another. They can take 1-5 minutes to arrive. 

You may also want to check in your Junk/Spams folders as sometimes it can be filtered. We would also suggest searching for "noreply@safesendreturns.com" in case it may be hidden in another location. 

If you are having your items sent to a work or business email you may also want to check with your I.T. department to see if you have any emails being quarantined. 

Where do the identity verification questions come from? What if I don’t remember the answers?

The questions SafeSend Returns asks are knowledge-based questions pulled from government and credit sources. You may be asked questions such as where you lived in a given year, or when you bought your car or home. In the event the questions do not apply to you, simply choose the answer that accurately reflects this. If you don’t remember the answers to the questions, or you answer incorrectly, you won't be able to electronically sign your e-file authorization form(s). You can instead print, sign and return your e-file authorization form(s) to KSS

Will this work on any internet-connected device? Does SafeSend Returns offer an app for my smartphone?

This process can be completed on any computer, smart phone or tablet via a web browser. There is currently no SafeSend Returns app available.

Will I have the option to download and print my return to retain for my records?

Yes. If you’re using a smartphone or tablet, you may not be able to download and print your return, but you'll be able to review and e-sign it. You can always download and print your return from a computer at a later date.

We recommend that you use Google Chrome (recommended), Firefox, Edge, or Safari. We do not recommend Internet Explorer because Microsoft has stopped supporting it, which can cause issues when working through this process. 

How is this process different from e-filing?

SafeSend Returns allows you to electronically sign your e-file authorization form(s), but it won't submit your return to the IRS. Once signed, KSS is automatically notified, and we will then complete the filing process for you, including submission to the IRS.

My spouse and I file our return jointly. how can we both sign the e-file authorization form(s)?

For spouses filing jointly, there are a few ways to sign via SafeSend Returns:

If both spouses have an email address on file, both will receive an email with a link to view the return and sign the e-file authorization form(s). First, one spouse will receive the link with identity verification questions specific to him/her. He or she will sign the e-file authorization form(s) and input the spouse’s email address, which will send an email link to the second spouse. The second spouse will answer identity verification questions specific to him or her and then sign the form(s).

If only one spouse has an email address on file, that spouse will first receive the link with identity verification questions specific to him/her. He or she will sign the e-file authorization form(s) and then enter an email address for the second spouse. The second spouse will then receive the email link with identity verification questions specific to him/her. Once the second spouse electronically signs the e-file authorization form(s), KSS will be notified that signing is complete.

If a couple shares an email address, the primary signer will first receive a link with identity verification questions specific to him/her. After the primary signer signs the e-file authorization form(s), he/she can then enter the shared email address again. A new link will be sent with identity verification questions specific to the second spouse.

I’d rather print and sign my e-file authorization form(s). Can I do that?

Yes - You can still print, sign and either mail your e-file form(s) back to the tax preparer or upload them to SafeSend Returns if you’d prefer to do so. You can select the "Print, Sign and Return" button in the 'Sign' page of your return. This will allow you to print, sign, and upload your tax documents. 

After signing my e-file authorization form(s), will I receive confirmation that it was successfully submitted?

Yes! Once you sign your e-file authorization form(s), you will receive an email stating it was successful. 

Can I set up reminders for my quarterly estimated payment?

If estimated payments are included in your review copy, you will automatically receive an email reminder before your payment is due.


For more answers to these and other FAQs, please click here.  

Need additional help?  Please call our office at 616-772-4615 or email edelivery@ksscpa.com and we will be glad to assist.